DVR

On Sunday, while trying to watch a DVD, my DVR box decides to crap out. I try to reset it like it says how to do on the front of the box. I try this about 2 times and I get this annoyng red X on the screen.

So I decide to spend my Sunday afternoon on the phone with the nice people at the AT&T Customer Service line. They try their best to get the box to reset on their end. The first time I called, there had been an outage in the Indianapolis U-Verse hub, so the plan was to reset the box once the problem had been solved on their end.

After that still didn't fix the box, I call the line again and they try a "forced update" to see if the box will reset. It doesn't work.

At this point, most people would be really upset. I know my Dad would be completely irate and begin asking to talk to supervisors and want immediate support. But, thankfully in this regard, I am not my Dad.

Being a telephone answering dude/dudette is just a job. I understand this. They are trained to be cordial and are expected to remain that way, even when a customer is getting incredibly mad and frsutrated. I also understand that, if they could, the telephone person would get REALLY loud and just bitch right back at the person they are trying to help.

Therefore, I remain the patient and cordial type as well. Hell, I even joke around on the phone with the person because I imagine it's refreshing to be on the phone with a person who isn't pissed that they can't record the latest episode of Gilligan's Island or whatever.

So they decide to send out a technician to my apartment on Monday. The tech comes by and trys one more time to reset my box... and it of course didn't work. (But again, I understand because it's standard procedure to do that.)

The tech then replaces the box and tries to get another phone person to give the box instructions. But, that phone person's computer begins acting up. Similar rigamarolle goes on for about an hour and a half. Thankfully the technician is cool and we just talked about movies and shit.

So, the phone guy can't get it to work and has to send it to another department to get fixed. The tech tells me that he'll let me know when the problem is fixed and I can finally plug my box in so it can get going. Once again, I'm cool with this... I still have TV in my bedroom and my internet is tip top.

Unfortunately, I have to call the guy today after I get home to see if I can plug the box in. The tech said he just forgot to call me and that it was fine to plug it in. So, I do.

And now... still nothing. The box says it can't connect to the network. Now is the point I'm beginning to get frustrated. It's been about three days and I still don't have a working DVR box. The tech guy said he'd make a phone call and keep me in the loop as to what is going on.

Damn it, my patience is starting to run thin.

~Nate-O